Birthday ideas, 40th birthday gifts, 50th birthday gifts, 60th birthday gifts & more

Customer Service FAQs/ About Us

A. I want to order, but have a question first about:

(including how to order, payment methods, web site security, privacy policy, etc.),

(including how soon can I get it, shipping methods, costs),
a product, personalization or sending gifts

B. I have a question about or problem with the order form

C. I placed my order, but I want to change it or track the order

D. I received my order, but there’s a problem or need to return it

E. I want Company info or I have other questions

Frequently Asked Questions Prior to Ordering

General Questions about Ordering

Is your online site secure? Yes. You can order using Yahoo Store's secure order form. Please note: We do not sell or rent information about our customers. We do not make sales telephone calls...

How do I save if I order online? You save $2 on the shipping if you place your order online and online orders are shipped first.

What is your privacy policy? We do not sell or rent information about our customers. We share email addresses only with shipping carriers so that you may receive your order tracking email. We do not make sales telephone calls. Our store is hosted by Yahoo Store. You can read Yahoo's privacy policy here.

Can I order by phone? Yes, for an additional $2 shipping fee. All online orders are processed first and take precedence over phone orders. If you are in a rush, please place your order online. To order by phone call us Mon-Fri between 8 am -4 PM EST at 1-800-704-5913 .

Can I order by mail? Yes, we accept checks and money orders via mail. Please mail us a list of the items, including item codes, the quantity, and the shipping address. Include a phone number in case there is an issue with the order. Enclose $9.95 for the shipping. Make checks payable to Senior Store and mail to PO Box 428, East Rochester, NY 14445.

Payment Questions

What credit/debit cards do you accept? We accept all major credit/debit cards: Visa, MasterCard, Discover and American Express. However, we can not accept pre-loaded gift credit cards.

Do you accept PayPal? We do not accept Paypal at this time.

Do you charge tax? We are a NYS business. NYS requires that NYS sales tax be charged for all orders shipping to NYS addresses.

Do you offer any discounts? Military discounts or AARP discounts? We offer discounts through our email coupon program and occasionally through our Scratch and Save coupons. Sign up for our coupon newsletter on the order form to receive coupons. We do not sell or rent information about our customers. We do not make sales telephone calls.

Do you accept checks over the phone? No, our system is not set up to accommodate this service.

Do you accept Purchase Orders (POs)? No, we do not. You can use a credit card, or send us a check or money order.

Is this item in stock? If there is a red order button displayed on the order page, it is in stock. If there is no red order button, the item description will say it’s either on backorder or is discontinued. If the item is marked “backorder” then we are expecting more in. Once they arrive we will take them off of backorder. You can not place an advance order for a backordered item. Items marked as “discontinued” are no longer available for purchase.

Still have a question that's not answered here?
Email us at info@seniorstore.com
or call us Mon-Fri between 8 am - 4 PM EST at 1-800-704-5913.

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Shipping Questions

If I place an order today, how soon can I get it?

Any order placed before 3pm EST will be shipped out the same day, Monday through Friday.

Shipping Method	Shipping Cost	Comments
5-7 weekday standard shipping- Normally arrives within 5-7 weekdays (doesn't include Sunday) after the day of shipment	$6.95 online, $8.95 to order by phone $2.00 more for a delivery signature	*Not guaranteed to arrive within the number of days specified
3-5 weekday standard shipping- Normally arrives within 3-5 weekdays (doesn't include Sunday) after the day of shipment	$8.95 online, $10.95 to order by phone $2.00 more for a delivery signature	*Not guaranteed to arrive within the number of days specified
2 Day Delivery- Arrives within 2 business days (doesn't include Sat or Sun) after the day of shipment. E.g., If it ships Thursday, will arrive by end of day Monday.	$19.95 online, $21.95 to order by phone, $2.00 more for a delivery signature	Guaranteed to arrive within 2 business days after the day of shipment Mon-Fri. Exceptions*: Weather delays, OR you required a delivery signature and no one was there to sign for delivery.
Next Day Delivery- Arrives within 1 business day (doesn't include Sat or Sun) after the day of shipment. E.g., If it ships Friday, will arrive by end of day Monday.	$29.95 online, $31.95 to order by phone, $2.00 more for a delivery signature	Guaranteed to arrive within 1 business day after the day of shipment Mon-Fri. Exceptions*: Weather delays, OR you required a delivery signature and no one was there to sign for delivery.

How do you ship? We ship anywhere in the USA using either Priority Mail from the Post Office or one of the Fedex Air or Ground services. We do NOT use UPS.

Do you ship internationally? No, we do not ship internationally at the current time.

Will the shipping carrier leave my package at the door? You have the option to require a delivery signature on your order or to waive it. If you require the signature the delivery person will not leave the package if no one is home to sign for it. If you waive the signature, and if no one is home, they will leave the package usually at the front door. Please Note: You can request delivery to a certain spot around your house. Just add it into the comments section of the order form.

Can you use my UPS or FedEx number for shipping? No, sorry we can not. We can only use our own accounts to ship orders.

Can you ship to a PO Box? Yes, we can. However, we can not use any air service to a PO Box address. If you would like to use 2 day or next day air service you will have to ship to a physical street address.

Can you ship to an APO or FPO address? Yes, we can. However, we can not use any air service to an APO or FPO address. You may only select one of the ground shipping options for APO/FPO orders.

Where do you ship from? We are located in the Rochester, NY area.

Why is there just one rate for each shipping method? We use flat rate shipping. The more you order, the more you will save on your shipping. Whether ordering one item or 10 items, the shipping rate is the same. Order online to save $2 on your shipping!

Can you ship to a hotel? Yes, we can. Contact the hotel and make sure they can receive deliveries for guests. Get their shipping address and enter that exact address as the shipping address. Include the name of the hotel and the guest name in the address.

I want to order now, but want my package to arrive much later; can you hold my order for shipping? Yes, we can. Request a hold in the comments section of the order form. Let us know when you would like the package to arrive and we will ship accordingly.

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Still have a question that's not answered here?
Email us at info@seniorstore.com
or call us Mon-Fri between 8 am - 4 PM EST at 1-800-704-5913.

Questions About Product

I have a question about one of your products before I order. Please feel free to email us at info@seniorstore.com to get your question answered.

Is this item in stock? If there is a red order button on the product page, it is in stock. If there is no red order button, the item description will say it’s either on backorder or is discontinued. If the item is marked “backorder” then we are expecting some in and once they arrive we will take them off of backorder. You can not place an advance order for a backordered item. Items marked as “discontinued” are no longer available.

Will it take longer if I have it personalized? No, personalization does not delay your order. All orders placed before the shipping deadline will ship out the same day.

Can I alter a gift basket? I want to add/subtract something. Sorry, all our gift baskets are pre-made. If you would like to add something to your order that includes a gift box, it will ship together in the same packing box.

Can you custom make a basket? We are unable to make custom baskets. Please consider purchasing one of our premade gift baskets online.

Still have a question that's not answered here?
Email us at info@seniorstore.com
or call us Mon-Fri between 8 am - 4 PM EST at 1-800-704-5913.

Gift Questions

How do I order gift wrapping? Choose gift wrap when you get on the shipping page of the order form OR enter the words “gift wrap” in the search box while shopping. Click on the link and choose which paper you would like. Each gift wrap charge is $6 and covers one to four items. Items may be gift wrapped together.

Can I include a gift card? Yes, we offer a small gold gift card free of charge with every gift order. Enter your gift card message on the order form.

Will the recipient see how much I paid for the gift? No. All of our packing slips come with only a product description and no pricing info.

Can I send an anonymous gift? No. We always include a packing slip which will show your billing information.

I need an invoice that has the item costs and total on it. Send us an email at info@seniorstore.com and we can fax you an invoice with prices.

Catalog

Do you have a print catalog? Our items can only be viewed online. Print the pages you need for reference.

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Return Policy

What is your return policy? Undamaged items returned to us in 60 days from the date of sale can be returned, excluding all shipping costs. Shipping costs are NON-REFUNDABLE. Mail it to Seniorstore, PO Box 428, East Rochester, NY 14445. You must properly pack the item using cushioning material, and we highly recommend that you use insurance and delivery confirmation. We do not accept returns via FedEx or UPS. Once the return is received, a credit will be issued to your card for the amount of the item and we will send you an email confirming the credit.

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Still have a question that's not answered here?
Email us at info@seniorstore.com
or call us Mon-Fri between 8 am - 4 PM EST at 1-800-704-5913.

Filling Out The Order Form

Why does it ask if the address is a Business or Residence? This helps us to determine what method to use when shipping your package.

Why does it ask if I have any issues with receiving postal mail? Because we use USPS Priority Mail Service as one of our primary shippers it is important to know if you can not receive postal mail at the shipping address.

I have tried to place my order online but I keep receiving an error message. An error message will sometimes occur when there is required information missing. Please make sure that all the information that has been requested is filled it. Don’t forget to note if the shipping address is a business or residence.

How do I personalize something that is in my cart? Once something is in your cart you can not personalize it- you've missed the place to enter the personalization. Remove it from your cart and return to the item’s order page. On the item page there will be a text box, either under the picture or under the item’s description, just click in the box and enter your information. Then add the item back to the cart.

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Still have a question that's not answered here?
Email us at info@seniorstore.com
or call us Mon-Fri between 8 am - 4 PM EST at 1-800-704-5913.

Yes, I already placed my order, but I want to change it or track it.

How do I know you’ve received my order? When you hit the Send Order button on the last page of the order form, the confirmation page displays your invoice number. You should also receive an immediate email confirmation of the order and the order number. Review the email to make sure everything on your order is correct. If you are still unsure, email us at info@seniorstore.com for more help.

Shipping /Tracking Questions

What if I didn’t receive a tracking email? Check your junk mail folder, sometimes the emails are marked as junk by your ISP. You may not have received the email if you made a typo in your email address. If you still do not see any email then either email or call us and we can track your package and provide you with the tracking number.

Which carriers do you use for shipping? We use FedEx Ground, Fedex Home Delivery, FedEx 2 Day Air, FedEx Next Day Air, and Post Office Priority Mail Service. We do NOT use UPS.

How long will it take to receive my order? All orders placed before 3pm EST Mon-Fri ship out the same day. Any orders after 3pm EST Friday will ship Monday. The 3-5 day ground service and 5-7 day ground service are estimated by business days, and are not guaranteed. Air service is guaranteed for delivery, but does not include weekend delivery. Please Note: Requiring a signature on an Air shipment may delay order delivery if no one is available to sign for it, in these instances delivery is not guaranteed if signature is required and no one is available.

How do I track my order? Click the link in your shipping confirmation email, or enter the tracking number on the www.fedex.com or www.usps.com web sites.

Tracking Shows Delivered but I didn’t get my order! Please check all doors/entry ways. If you still do not see it, check with family members that may have forgotten to inform you of its arrival. Still nothing? Check with neighbors. If still not able to locate your “delivered” package, contact the shipper (Fedex or the Post Office) with your tracking number.

What is the difference between requiring a signature on my order or waiving the signature requirement? "No Signature" means the package will be left & the customer is responsible if it is lost/stolen.

Tracking shows a delivery exception, what does this mean? This means there was a problem with the delivery. If you required a signature and no one was available to sign for it or if you shipped to a business without specifying it was a business on the order form and that business is closed you may see this message. Contact Fedex to get more information about what the problem was.

Weather Delay: FedEx Air shipments are guaranteed for arrival, except when delayed by weather. If you have requested an order by a specific date and there is a weather delay then we can not issue a shipping refund.

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Changing My Order

Can I make a change to my order once it’s shipped? Sorry, no. If you made a date or spelling error on a personalized item we can reprint and reship the item for you at an additional charge. If you ordered the wrong item (for example the wrong year or the wrong size) place a new order for the correct item. Return the wrong item to us for the product credit.

Can I change or correct an address? Before shipment, we can make changes to the address.

If your order is going Next Day or 2 Day Air, we will probably be able to make the change while it is enroute. However, there will be a $10 fee and it may affect when your order get delivered.

If your order is going via any other delivery service, we are not able to change the address.

Can I change from ground to air? From air to ground? No, sorry we can not change the ship method once your order has been shipped.

I originally wanted a signature but now I want them to waive it. If your order is going Next Day or 2 Day Air, we can change your signature requirement. However, this may delay delivery. If your order is going via any other delivery service, we can not change your signature option.

I want to make a special delivery request. If you have a special delivery request (i.e., leave in garage) please put it in the comments section of the order form. We will place the request on the outside of the box and highlight it for the driver. However, we can not guarantee the actions of the delivery driver.

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Still have a question that's not answered here?
Email us at info@seniorstore.com
or call us Mon-Fri between 8 am - 4 PM EST at 1-800-704-5913.

Yes, I received my package, but there’s a problem!

Something was broken or doesn’t work. All order problems must be reported to the company within 60 days of the date of sale, or no credits will be given by the company. If the item is broken, we will ship you a new item free of charge. Contact us at info@seniorstore.com for assistance.

Something was missing from the order. All order problems must be reported to the company within 60 days of the date of sale, or no credits will be given by the company. If we have forgotten to include any item with your order we will that item free of charge. If this will miss your need by date and you no longer wish to receive the item, we can issue a refund. Contact us at info@seniorstore.com for assistance.

I accidentally ordered the wrong year or size. If you ordered the wrong item (e.g. wrong year or wrong size), place a new order online for the correct item and have it shipped out. Return the wrong item. When we receive it back, we will refund the amount of the product.

If you made a date or spelling error on a personalized item we can reprint and reship the item for you. Email us at info@seniorstore.com or call for costs.

You shipped the wrong thing. All order problems must be reported to the company within 60 days of the date of sale, or no credits will be given by the company. If we have sent you the wrong item, we will ship you free of charge the item you ordered. If this will miss your need by date and you no longer wish to receive the item we can also issue a refund. In some instances we may request you ship us the wrong item back, at our expense. Contact us at info@seniorstore.com for assistance.

The date or name on my personalization is wrong. If it is the customer’s mistake, the personalized item is charged a reprint and reship fee. If it was a mistake by the company, we will reprint and reship the item free of charge. Email us at info@seniorstore.com for details.

Your company seems to have charged me twice. When you place an order, an authorization is charged to your credit card. This authorization subtracts from your available credit for the amount of the order. However, an authorization never actually takes money from your credit card. When the order is processed, the authorization is replaced by a sale and this is when money is actually taken from your credit card.

Sometimes, the authorization doesn’t get removed when the sale is applied. This happens when a change to the order changes the amount of the sale, e.g. we add sales tax or you’ve called us to add an item. In these instances, the authorization will drop off your card within 2-4 business days. If it doesn’t disappear after 2-4 business days, call us.

Returns- The quality is not what I expected. If you are not satisfied, please return it for a product refund. Undamaged items returned to us within 60 days of purchase can be returned, excluding all shipping costs. Mail it via the Post Office to: Seniorstore, PO Box 428, East Rochester, NY 14445. Properly pack the item using proper cushioning material. We highly recommend that you use insurance and delivery confirmation. We do not accept returns via FedEx or UPS. Once we receive it, a credit for the item will be issued to your card.

I just received a gift from your company, I am not the purchaser, but I want to return it. If you do not like the item you can return it to us, but the refund amount will be issued to the purchaser of the gift. If the item has arrived broken we will gladly send you a replacement, free of charge.

I returned something, but where’s my refund? Refunds are issued when we receive the item back. We recommend that you purchase insurance and delivery confirmation on your return package to confirm it was received back by us. Once your return is received, we credit the credit card you used, and send you an email. Refunds appear on your credit card between 48 hours-up to 2 weeks, depending upon your specific bank/credit card company.

I’ve received my refund but it is for the wrong amount. It’s probably because you expected a full refund of both products and shipping. We only refund shipping if the reason you are returning your order is because of a mistake we made.

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Still have a question that's not answered here?
Email us at info@seniorstore.com
or Call us Mon-Fri between 8 am - 4 PM EST at 1-800-704-5913.

Other Questions about our Company

About Us: Welcome to our store! We are one of America's typical small businesses, started as a mom and pop, not a multinational corporation. We have the best over the hill gifts and 30th birthday, 40th birthday, 50th birthday, 60th birthday, 70th-100th birthday gifts and birthday gift ideas! Our company, Older & Bolder Senior Store Inc. has been proudly selling gifts on the Internet since 1998. We use the secure Yahoo Store shopping cart. We pride ourselves on quick shipping and responsive, old-fashioned customer service. When you order, a REAL PERSON is assigned to every order so you can contact them with any questions! We own several gift web sites, including Seniorstore.com, OvertheHillGifts.com, RetirementGiftShop.com and more!

How do I reach you? Most questions are answered on this FAQ page. However, you can Email us at info@seniorstore.com or call us Mon- Fri between 8 am- 4 pm EST at 1-800-704-5913 for assistance.

I have a new product idea that I think your company would love! Vendors/Manufacturers/Inventors/Advertisers: please do NOT call us. Please send us your product literature and wholesale price list to our postal address: Seniorstore, PO Box 428, East Rochester, NY 14445. If you wish, you can send a free sample of your product for evaluation. If we are interested in your product or service offer, we will contact you.

Do you accept advertising on your site? No, sorry, we do not.

Do you have an affiliate program? No, sorry, we do not.

Do you sell wholesale? No, sorry, we do not. Please keep in mind that large products amounts may not be available, if you wish to purchase large amount of a particular product call us first to confirm we have enough of what you would in stock.

How long have you been in business? We have been proudly selling on the Internet through Yahoo Store since 1998!

What is your privacy policy? We do not sell or rent information about our customers. We share email addresses only with shipping carriers so that you may receive your order tracking email. We do not make sales telephone calls. Our store is hosted by Yahoo Store. You can read Yahoo's privacy policy here.

I received a charge from your company that I don’t recognize. Please call us at 1-800-704-5913 and we will try and help you figure out what the charge stemmed from. We will need the month of the purchase and a name.

Where are you located? Where do you ship from? We are located in the Rochester, NY area. We ship from this location.

Do you make charitable donations? No, we have specific charities we already support.

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Older and Bolder Senior Store, Inc. BBB Business Review